tcg777 Privacy Policy

When you create a tcg777 account, we collect the personal information you provide directly, including your full name, date of birth, residential address, email address, and mobile phone number. This data is required to open and maintain your account, verify your identity, and ensure that only eligible players (aged 21 and above) access the platform.

To process withdrawals and comply with our know-your-customer obligations, tcg777 may request copies of government-issued identity documents. Accepted documents include the Bangladesh National Identity Card (NID), passport, and driver's licence. We may also request proof of payment method ownership, such as a screenshot of your bKash, Nagad, or Rocket account in your registered name. KYC documents are stored securely and accessed only by authorised verification personnel.

Every deposit and withdrawal you make on the tcg777 platform generates a transaction record. We retain data relating to the amount, date and time (in BST), payment method used (bKash, Nagad, Rocket, or Upay), and the associated account reference. We do not store full mobile banking credentials or PINs — transactions are processed directly through the relevant payment provider's secure gateway.

We record your betting history, game session data, wager amounts, game outcomes, and bonus usage across all products — including cricket betting, live casino, slots, and crash games. This data is used to manage your account balance, resolve disputes, detect problem gambling patterns, and improve the platform experience for Bangladesh players.

When you access tcg777, our servers automatically log certain technical information about your device and connection. This includes your IP address, browser type and version, device operating system, screen resolution, referring URL, and session duration. This data helps us detect fraud, prevent unauthorised account access, and optimise the platform for the mobile devices most commonly used in Bangladesh.

If you contact tcg777 via email at [email protected] or through the platform's live chat feature, we retain records of those communications — including the content of messages, attachments, and timestamps — for a minimum of two years. These records are used to resolve disputes, improve support quality, and maintain a complete account history.

The primary use of your personal data is to create and maintain your tcg777 account, process your deposits and withdrawals in Bangladeshi Taka, verify your eligibility to play, and provide you with access to all platform features. Without this processing, the core service cannot be delivered.

tcg777 uses registration data, KYC documents, and technical data to verify player identities, confirm that all users are aged 21 or above, and detect fraudulent activity. This includes checking for duplicate accounts, suspicious payment patterns, and signs of account takeover. Fraud prevention is both a legitimate business interest and a regulatory necessity for any platform serving the Bangladesh market.

We analyse gaming and betting activity data to identify patterns that may indicate problem gambling behaviour. Where such patterns are detected, our responsible gaming team may proactively reach out to the player to offer support tools such as deposit limits, session reminders, or self-exclusion. This processing is carried out in the interest of player wellbeing and is a core part of our duty of care.

Support communications data enables our team to investigate account queries, resolve betting disputes, track complaint escalations, and improve the overall quality of service. Support staff access only the data necessary to handle a specific query and are bound by strict confidentiality obligations.

If you have opted in to receive marketing communications at registration or through your account settings, tcg777 may send you promotional emails or in-platform notifications about bonuses, seasonal promotions (such as Pohela Boishakh offers or Eid specials), cricket tournament betting markets (BPL, IPL, T20 World Cup), and new game launches. You may withdraw your marketing consent at any time by updating your account notification preferences or contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the platform.

Aggregated and anonymised technical and gaming data is used to understand how players interact with the tcg777 platform — which games are most popular, where users encounter friction, and how the mobile experience can be improved for Android and iOS devices used across Dhaka, Chittagong, Sylhet, and other regions of Bangladesh. This analytics processing does not identify individual players and cannot be used to make decisions about your account.

The majority of data processing carried out by tcg777 is necessary for the performance of the contract between you and the platform — specifically, the Terms & Conditions you agreed to upon registration. This includes processing your account data, managing transactions, and delivering the gambling services you have requested.

Where processing is not strictly required to perform the contract, tcg777 relies on legitimate interests as its lawful basis — for example, fraud detection, security monitoring, and platform analytics. In each case, tcg777 has assessed that its legitimate interests are not overridden by the privacy interests of the individual player.

For optional processing activities — primarily direct marketing communications — tcg777 relies on your freely given, specific, and informed consent. Consent may be withdrawn at any time without detriment to your account standing. Withdrawal of consent is effective for future processing only and does not render prior processing unlawful.

Certain data processing is carried out in compliance with legal obligations applicable to tcg777, including anti-money laundering (AML) checks, record-keeping requirements, and response to lawful requests from competent authorities. Data retained for legal compliance purposes may be held beyond the standard retention period described in Section 6.

To process your deposits and withdrawals, tcg777 shares the minimum necessary transaction data with your chosen mobile financial service provider — bKash, Nagad, Rocket, or Upay. This data sharing is essential for the financial transaction to be completed. Each payment provider operates under its own privacy policy and data protection obligations.

tcg777 integrates games from third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, Play'n GO, and Spribe. These providers may receive session identifiers or anonymised player data necessary to deliver their game content, validate fair play, and process in-game events. No personally identifiable registration data is shared with game studios beyond what is technically required.

tcg777 may use third-party fraud detection services to analyse transaction patterns and device fingerprints. These services process data strictly on tcg777's behalf under data processing agreements and are not permitted to use the data for their own commercial purposes.

tcg777 will disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by applicable law, court order, or in response to a valid legal process. tcg777 will endeavour to notify affected players of such disclosures where it is legally permitted to do so.

tcg777 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial use. Any third party that receives data from tcg777 does so solely to perform a specific service on our behalf, under binding contractual data protection obligations.

Cookies are small text files placed on your device when you visit the tcg777 website. They allow the platform to remember your preferences, maintain your login session, and analyse how you use the site. tcg777 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core tcg777 platform, but may impact certain personalisation features.

You may request a copy of all personal data that tcg777 holds about you. This includes your registration details, transaction history, KYC records, and support communications. We will provide this in a clear, readable format.

If any personal data tcg777 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections (such as a misspelled address), this can often be done directly through your account settings. For corrections to identity or KYC documents, contact the support team.

You may request deletion of your personal data. Please note that this right is subject to conditions: tcg777 may be legally required to retain certain data (such as transaction records and KYC documents) for up to five years after account closure, regardless of an erasure request. Where erasure is not possible in full, tcg777 will delete all data that is not subject to a legal retention obligation.

In certain circumstances — for example, while a data accuracy dispute is being investigated — you may request that tcg777 restrict the active processing of your personal data. Data subject to a restriction will be stored but not actively used.

Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request a copy of your personal data in a structured, commonly used, machine-readable format (such as JSON or CSV) for transfer to another service.

You have the right to object to processing carried out on the basis of legitimate interests — including direct marketing. If you object to marketing, tcg777 will cease marketing communications immediately. For other objections, tcg777 will assess whether compelling legitimate grounds exist to continue processing and will communicate the outcome to you.

tcg777 implements a range of technical measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, role-based access controls limiting data access to authorised personnel only, and regular security assessments of platform infrastructure.

While tcg777 takes all reasonable steps to secure your data on the platform side, you are also responsible for keeping your account credentials secure. Do not share your username or password with anyone. If you suspect your account has been compromised, contact [email protected] immediately so the account can be secured. tcg777 will never ask for your password via email or live chat.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, tcg777 will notify the affected individuals without undue delay. Notification will be provided via the email address registered on your account. tcg777 will also take immediate steps to contain and remediate any breach upon discovery.

tcg777 does not knowingly collect personal data from individuals under the age of 21. The platform is strictly for adults aged 21 and above. If tcg777 discovers that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered on the platform, please contact [email protected] immediately.

tcg777 reserves the right to update this Privacy Policy at any time to reflect changes in the platform, applicable law, or data processing practices. The most current version will always be available at tcg777.pro/privacy-policy. Where changes are material, we will provide notice via the platform or by email to your registered address. Continued use of tcg777 following a policy update constitutes acceptance of the revised terms.

We recommend reviewing this Privacy Policy periodically. The version number and effective date at the top of this document will always indicate when the most recent revision was made.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact the tcg777 data team at [email protected]. Our support team is available 24/7 and operates in English across Bangladesh Standard Time (BST, UTC+6).